April 28, 2025
Blog
Introduction:
Great news for organizations leveraging third-party user report add-ins like Knowbe4, Hoxhunt, or Cofense in Outlook:
Microsoft has introduced a new capability that allows automatic forwarding of user-reported messages to Microsoft Defender for Office 365 for deep analysis 🚀.
This update applies to customers who have Exchange Online Protection, Defender for Office 365 Plan 1, or Plan 2.
By enabling this feature, your SOC team will benefit from:
Automatic display of user-reported messages in the User Reported page inside the Defender portal.
Real-time generation of alerts for these messages, improving visibility and triage efficiency.
Automated Investigation and Response (AIR) activation for reported phishing attempts (available for Plan 2 users), directly linking alerts to Defender Incidents and streamlining investigations.
How it works:
Third-party report add-ins need to be configured to forward user submissions to an internal Exchange Online mailbox. Then, by adjusting a few settings in Microsoft Defender, these reported messages will be automatically processed and submitted to Microsoft for advanced analysis.
Setup requirements:
The add-in must be properly installed and routing reports to a dedicated Exchange Online mailbox (avoid using simple Exchange Transport Rules).
Navigate to Microsoft Defender Portal ➔ User reported settings ➔ Choose Monitor reported messages in Outlook ➔ Select Use a non-Microsoft add-in.
In the “Reported message destination” section, select Microsoft and my reporting mailbox and provide the internal mailbox address.
Ensure that the third-party vendor follows the recommended submission format to guarantee successful integration.
Key benefits:
Enhanced visibility into reported threats without relying solely on manual forwarding.
Quicker detection and faster triage through automatic alert generation.
Stronger filtering in Defender for Office 365 as your submissions help improve Microsoft’s detection capabilities.
Seamless automation for both triage and response workflows through integration with Defender Incidents.
If you already use Knowbe4, Hoxhunt, Cofense, or similar tools, enabling this integration is a great opportunity to close gaps and make your reporting flow smarter and more proactive.
🔗 Useful resources to get started:
Report suspicious email messages to Microsoft
Automatic user notifications for user reported phishing results in AIR
Bottom line:
Enabling this capability boosts your organization’s ability to respond quickly and efficiently to real-world phishing threats, while feeding valuable insights back to Microsoft to strengthen Defender’s global protection filters.
Let me know if you plan to activate it — happy to share some best practices we use internally! 🚀