April 28, 2025

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Automatically Submitting Third-Party Reported Messages to Microsoft

Automatically Submitting Third-Party Reported Messages to Microsoft

Introduction:

Great news for organizations leveraging third-party user report add-ins like Knowbe4, Hoxhunt, or Cofense in Outlook:

Microsoft has introduced a new capability that allows automatic forwarding of user-reported messages to Microsoft Defender for Office 365 for deep analysis 🚀.

This update applies to customers who have Exchange Online Protection, Defender for Office 365 Plan 1, or Plan 2.

By enabling this feature, your SOC team will benefit from:

  • Automatic display of user-reported messages in the User Reported page inside the Defender portal.

  • Real-time generation of alerts for these messages, improving visibility and triage efficiency.

  • Automated Investigation and Response (AIR) activation for reported phishing attempts (available for Plan 2 users), directly linking alerts to Defender Incidents and streamlining investigations.

How it works:

Third-party report add-ins need to be configured to forward user submissions to an internal Exchange Online mailbox. Then, by adjusting a few settings in Microsoft Defender, these reported messages will be automatically processed and submitted to Microsoft for advanced analysis.


Setup requirements:

The add-in must be properly installed and routing reports to a dedicated Exchange Online mailbox (avoid using simple Exchange Transport Rules).

  • Navigate to Microsoft Defender Portal ➔ User reported settings ➔ Choose Monitor reported messages in Outlook ➔ Select Use a non-Microsoft add-in.

  • In the “Reported message destination” section, select Microsoft and my reporting mailbox and provide the internal mailbox address.

  • Ensure that the third-party vendor follows the recommended submission format to guarantee successful integration.


Key benefits:

  • Enhanced visibility into reported threats without relying solely on manual forwarding.

  • Quicker detection and faster triage through automatic alert generation.

  • Stronger filtering in Defender for Office 365 as your submissions help improve Microsoft’s detection capabilities.

  • Seamless automation for both triage and response workflows through integration with Defender Incidents.


If you already use Knowbe4, Hoxhunt, Cofense, or similar tools, enabling this integration is a great opportunity to close gaps and make your reporting flow smarter and more proactive.

🔗 Useful resources to get started:

Report suspicious email messages to Microsoft

Automatic user notifications for user reported phishing results in AIR

Bottom line:

Enabling this capability boosts your organization’s ability to respond quickly and efficiently to real-world phishing threats, while feeding valuable insights back to Microsoft to strengthen Defender’s global protection filters.

Let me know if you plan to activate it — happy to share some best practices we use internally! 🚀